cv998 Privacy Policy
Your privacy matters to us. This Privacy Policy explains precisely what personal data cv998 collects when you use our platform, why we collect it, how we safeguard it, who we may share it with, and what rights you hold over your own information. We encourage you to read this document in full before registering an account.
Privacy at a Glance
The sections below contain the full legal text of this Privacy Policy. Before you read the complete document, here is a plain-English summary of the six core principles that guide how cv998 handles your personal data.
Minimal Data Collection
cv998 only collects personal data that is strictly necessary to deliver, secure, and improve our services. We do not collect data for its own sake. Every data point we hold has a defined, documented purpose tied to your account or your use of the platform.
256-Bit SSL Encryption
All data transmitted between your device and cv998 servers is protected by industry-standard 256-bit SSL encryption. This includes login credentials, personal profile data, and all financial transaction details processed via bKash, Nagad, Rocket, Upay, and bank channels.
You Control Your Data
You have the right to access, correct, export, or request deletion of your personal data at any time. Requests are processed within 30 days of receipt. Contact our support team at [email protected] to exercise any of your data rights described in this policy.
No Unauthorised Selling
cv998 does not sell, rent, or trade your personal data to unrelated third-party advertisers or data brokers. We share data only with trusted service providers who are contractually bound to handle it in line with this Privacy Policy and applicable data protection standards.
Clear Retention Periods
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure to comply with anti-money laundering regulations.
Transparent Cookie Use
cv998 uses cookies and similar tracking technologies solely to operate the platform, remember your preferences, and analyse aggregate usage patterns. We do not deploy third-party advertising cookies. A full breakdown of the cookies we use is available in Section 4 of this policy.
1. Data Controller Information
cv998 operates the online gaming platform accessible at https://cv998.app, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. As the operator of this platform, cv998 is the entity responsible for determining how and why your personal data is collected, stored, and processed.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by cv998, you may contact our dedicated data protection team at the following address:
- Platform: cv998 — https://cv998.app
- Email: [email protected]
- Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days.
- Language of Communication: English
This Privacy Policy applies to all personal data collected through the cv998 website, mobile-optimised platform, customer support channels, and any other interaction you have with cv998 as a registered or prospective player. It does not apply to third-party websites that may be linked from our platform (though we do not include external links as a general policy) or to the internal data practices of our payment processing partners, who maintain their own privacy policies.
By registering an account on cv998 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you should not register an account or continue to use the platform.
2. Data We Collect
cv998 collects personal data from you through several channels: directly from you when you register an account, use our services, or contact our support team; automatically through your use of our platform via cookies and technical logging; and from third-party identity verification and payment processing partners as part of our Know Your Customer (KYC) obligations. The categories of personal data we collect are set out in the table below.
| Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National Identity Card (NID) number, passport number | Provided by you during registration and KYC verification |
| Contact Data | Email address, Bangladeshi mobile phone number, residential address | Provided by you during registration or account updates |
| Financial Data | Deposit and withdrawal history, transaction amounts in BDT (৳), payment method identifiers (bKash/Nagad/Rocket/Upay wallet numbers, bank account references) | Generated through your use of the platform; received from payment processors |
| Gaming Data | Game history, bet amounts, win/loss records, bonus usage, session duration, session timestamps (Bangladesh Standard Time, UTC+6) | Automatically generated through your gameplay |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, referral source | Automatically collected via server logs and cookies |
| Communications Data | Support chat transcripts, email correspondence with cv998, complaint records | Recorded when you contact our support team |
| Verification Documents | Scanned or photographed copies of NID, passport, utility bills, bank statements submitted for KYC | Uploaded by you upon request during the KYC process |
3. How We Use Your Data
cv998 processes your personal data only where a lawful basis for doing so exists. The primary lawful bases we rely on are: (a) performance of a contract — processing that is necessary to operate your account and provide the services you have signed up for; (b) legal obligation — processing required to comply with anti-money laundering laws, age verification requirements, and financial reporting obligations; (c) legitimate interests — processing that serves cv998's reasonable business interests without overriding your fundamental privacy rights; and (d) consent — processing based on your freely given, specific, and informed agreement, particularly in relation to direct marketing communications.
The specific purposes for which cv998 processes your personal data are as follows:
- Account Management: To create, maintain, and administer your player account, verify your identity, process your deposits and withdrawals, and provide customer support.
- Service Delivery: To operate the gaming platform, load games, record bet and win outcomes, apply bonuses, and ensure the correct functioning of all features accessible through your account.
- Regulatory Compliance: To fulfil our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, including verifying your age, identity, and the legitimacy of funds deposited on the platform.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, collusion, and other conduct prohibited by our Terms & Conditions. This includes automated monitoring of gameplay patterns and transaction histories.
- Responsible Gaming: To monitor gameplay behaviour for indicators of problem gambling, enforce self-exclusion and deposit limit settings you have applied to your account, and deliver targeted responsible gaming interventions where warranted.
- Platform Improvement: To analyse aggregated, anonymised usage data to identify areas for improvement, fix bugs, optimise performance, and develop new features. Individual player profiles are not used for this purpose without anonymisation.
- Direct Marketing: Where you have provided consent, to send you promotional emails or SMS messages about bonuses, new games, sporting events, and seasonal offers relevant to Bangladeshi players. You may withdraw this consent at any time by contacting [email protected].
- Dispute Resolution: To investigate and resolve disputes about account balances, game outcomes, bonus credits, and other matters that arise between you and cv998.
cv998 will not use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with clear notice and, where required, obtaining your consent.
5. Data Sharing & Third Parties
In the course of operating the cv998 platform and fulfilling our legal and contractual obligations, we may share your personal data with the following categories of third parties:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and data protection standards.
- Identity Verification Providers: Third-party KYC service providers who assist cv998 in verifying the identity, age, and document authenticity of players as part of our compliance programme.
- Game Software Providers: Casino game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive a session token and anonymised player identifier to initialise game sessions. These providers do not receive your full personal profile.
- IT and Cloud Infrastructure Providers: Hosting, database, and content delivery services who process data on cv998's behalf under strict data processing agreements that prohibit use of your data for any purpose other than providing the contracted service.
- Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory instruction, cv998 may disclose personal data to law enforcement agencies, financial intelligence units, or other governmental bodies. We will notify you of such disclosures where legally permitted to do so.
- Fraud Prevention Networks: In cases where fraudulent activity is detected or strongly suspected, cv998 may share relevant account data with industry fraud prevention networks and partner platforms to protect the integrity of the online gaming ecosystem.
All third parties with whom cv998 shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they are contracted to provide. Where third-party providers are located outside Bangladesh, cv998 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data during international transfers.
6. Data Retention & Storage
cv998 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The retention periods below represent our standard schedule; individual circumstances (such as an ongoing legal dispute or regulatory investigation) may require us to retain data for longer than the standard period.
| Data Category | Standard Retention Period | Basis for Retention |
|---|---|---|
| Account identity and contact data | Duration of account + 5 years post-closure | AML/KYC legal obligation |
| Financial transaction records | Duration of account + 7 years post-closure | Financial regulatory requirement |
| Gaming history (bet/win records) | Duration of account + 3 years post-closure | Dispute resolution, audit trail |
| KYC verification documents | Duration of account + 5 years post-closure | AML compliance obligation |
| Support communications | 3 years from last interaction | Legitimate interest — dispute resolution |
| Technical/server log data | 13 months from collection | Security monitoring, fraud prevention |
| Marketing consent records | Until consent is withdrawn + 3 years | Legal accountability for consent |
When the applicable retention period expires, cv998 securely deletes or anonymises the relevant personal data in accordance with our internal data deletion procedures. Anonymised data (from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical and platform improvement purposes without restriction, as it no longer constitutes personal data.
All personal data held by cv998 is stored on secured servers with access restricted to authorised personnel only. Access controls, encryption at rest, and regular security audits are applied to all systems that process personal data. In the event of a data security incident that is likely to result in a high risk to your rights, cv998 will notify affected players without undue delay.
7. Your Privacy Rights
As a player on the cv998 platform, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving your request. We may ask you to verify your identity before processing a rights request to protect your data from unauthorised access.
Right of Access
Request a copy of all personal data cv998 holds about you, including the categories, purposes, and third parties with whom it has been shared.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your cv998 account profile.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Right to Restriction
Request that cv998 restrict processing of your data in certain circumstances, such as while a dispute about its accuracy is being investigated.
Right to Portability
Receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
Right to Object
Object to processing of your personal data for direct marketing purposes or where processing is based on cv998's legitimate interests. Your objection will be assessed on a case-by-case basis.
8. Policy Updates & Contact
cv998 reviews this Privacy Policy periodically and updates it as necessary to reflect changes in our data processing practices, changes in applicable law, or changes to the services we offer. When material changes are made to this Privacy Policy, we will notify registered players via email to the address associated with their account, or through a prominent notice on the cv998 platform, at least 7 days before the changes take effect.
The effective date of the current version of this Privacy Policy is displayed at the top of this page. We encourage you to review the Privacy Policy regularly. Your continued use of the cv998 platform following the effective date of any updated version constitutes your acceptance of the revised policy. If you do not accept the revised policy, you should close your account by contacting our support team.
For all privacy-related enquiries, data rights requests, or concerns about how cv998 handles your personal data, you may contact us through the following channel:
- Email: [email protected]
- Subject Line: "Privacy Enquiry" or "Data Rights Request"
- Response Time: Acknowledgement within 2 business days; substantive response within 30 calendar days
- Language: English
This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions of the cv998 Privacy Policy. The governing language of this Privacy Policy is English, and in the event of any discrepancy between translated versions and the English original, the English version shall prevail.
Your Data Is Safe at cv998
Now that you understand how we protect your privacy, explore everything cv998 has to offer — from live cricket betting to premium slots and our full live casino experience.