Responsible Gaming at cv998 —
Play Smart, Stay in Control
At cv998, we believe gambling should always be a source of entertainment, never a source of stress or financial hardship. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to keep their experience fun and within their means.
Gambling is one of the most popular forms of online entertainment in Bangladesh, and cv998 is proud to serve thousands of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Whether you enjoy live cricket betting on BPL and IPL fixtures, spinning the reels on our extensive slots library, or taking a seat at a live Baccarat table powered by Evolution Gaming — the cv998 experience is designed to be thrilling, rewarding, and, above all, safe.
We recognise that for a small number of players, gambling can stop being enjoyable and start becoming a compulsive behaviour that harms financial wellbeing, relationships, and mental health. cv998 takes this reality seriously. This page outlines every protective measure and self-management tool available to you through our platform, along with guidance on where to seek external help if you need it. We encourage all players to read through this information and to use our tools proactively — not only when things go wrong.
Our Responsible Gaming Commitments
Strict 18+ Age Policy
cv998 operates an absolute minimum age requirement of 18 years. No player under the age of 18 may register an account, deposit funds, or access any real-money games on the platform. We enforce this through document-based KYC verification for every account.
Self-Exclusion on Demand
If you feel that gambling is becoming a problem, cv998 allows you to self-exclude from the platform for a chosen period — from 30 days up to a permanent exclusion. During the exclusion period, your account is locked and no deposits or gameplay are possible.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps directly through your cv998 account settings. Once a limit is in place, it cannot be increased immediately — a mandatory cooling-off period applies before any upward adjustment takes effect, protecting you from impulse decisions.
Session Time Reminders
cv998 can be configured to display on-screen notifications after a set period of continuous play — for example, every 30, 60, or 90 minutes. These reminders prompt you to take a break, review your spending, and make a conscious choice about whether to continue.
Reality Checks
Our reality-check feature periodically shows you a summary of your current session — time played, net position, and total amounts wagered. This clear snapshot helps you stay grounded and make informed decisions rather than getting caught up in the flow of play.
Dedicated Support Team
Our customer support team is trained to recognise and respond to signs of problem gambling. If you reach out to us with concerns about your play behaviour, your contact will be handled with complete confidentiality and routed to a specialist who can guide you through the available options.
1. Age Restriction & Verification
When you register a cv998 account, you are required to confirm that you are 18 years of age or older. This declaration is legally binding. Additionally, before your first withdrawal is processed, cv998 requires you to complete our Know Your Customer (KYC) verification process, which includes submitting a government-issued photo ID (such as your Bangladesh National Identity Card or passport) along with proof of address.
If our verification team has any reason to believe that a registered player may be under the age of 18, we will suspend that account immediately pending further investigation. Any funds deposited by an underage player will be returned to the original payment method (bKash, Nagad, Rocket, Upay, or bank account) and the account will be permanently closed. Winnings accumulated during the period of underage play will be forfeited.
We also encourage parents and guardians to make use of parental control software to prevent minors from accessing online gambling websites. Tools such as Net Nanny and similar filtering applications can block access to gambling platforms at the device level, providing an additional layer of protection alongside cv998's own age-gating measures.
If you suspect that a minor has registered on cv998 or is using a cv998 account, please notify us immediately at [email protected]. We will investigate and act without delay.
2. Self-Exclusion Programme
Self-exclusion is one of the most powerful tools available to any player who feels their gambling is becoming difficult to control. When you activate a self-exclusion on cv998, you are making a firm commitment to take a break from gambling — and cv998 enforces that commitment on your behalf. During the exclusion period, your account will be completely deactivated: you will not be able to log in, deposit, place bets, or claim bonuses.
cv998 offers the following self-exclusion durations:
- 30-Day Exclusion: A short-term break ideal for players who have had a bad run and want to step back, reset, and return when they feel more in control.
- 90-Day Exclusion: A medium-term pause suitable for players who recognise a pattern of problematic behaviour and need more time to address it.
- 180-Day Exclusion: A six-month exclusion for players who need a significant break from all gambling activity.
- 12-Month Exclusion: A full-year exclusion for players with serious concerns about their relationship with gambling.
- Permanent Exclusion: A lifelong exclusion that closes your account irrevocably. This option cannot be reversed. We recommend this for any player who believes they have a serious gambling disorder.
To activate self-exclusion, log in to your cv998 account, navigate to the Responsible Gaming section of your account settings, and follow the on-screen instructions. Alternatively, send an email to [email protected] with the subject line "Self-Exclusion Request" and your chosen duration. Our team will activate your exclusion within 24 hours of receiving your request.
During any self-exclusion period, cv998 will suppress all promotional emails and bonus notifications directed to your account. If you attempt to re-register using a different email address during a self-exclusion period, please be aware that this is a violation of our Terms & Conditions and may result in any such accounts being closed and funds withheld.
3. Deposit & Spending Limits
Setting deposit limits is one of the simplest and most effective ways to ensure your gambling stays within budget. cv998 allows every registered player to set personal deposit limits across three timeframes: daily, weekly, and monthly. These limits apply to all deposit methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank transfers.
For example, a player might set a daily deposit limit of ৳1,000, a weekly limit of ৳5,000, and a monthly limit of ৳15,000. Once any of these caps is reached, no further deposits will be accepted until the corresponding period resets. The system enforces these limits automatically — there is no way to exceed them once they are in place, regardless of the payment method used.
Daily Limit
Cap the total amount you can deposit within any 24-hour period. Resets at midnight Bangladesh Standard Time (UTC+6).
Weekly Limit
Restrict total deposits across a rolling 7-day window. Helps you plan your gaming budget on a week-by-week basis.
Monthly Limit
Set an overall monthly deposit ceiling — ideal for players who prefer a single, simple control over their monthly gaming spend.
Loss Limit
Define the maximum net loss you are willing to accept over a set period. When reached, further play is paused until the period resets.
Lowering a deposit limit takes effect immediately. Raising a deposit limit, however, requires a mandatory 7-day waiting period before the increase becomes active — this cooling-off window is designed to prevent impulsive decisions made during a heated gaming session. cv998 reserves the right to decline limit increases where account activity suggests problem gambling behaviour.
To set or adjust your limits, log in to your cv998 account and visit the Responsible Gaming settings section. You can also request a limit adjustment by contacting our support team at [email protected].
4. Time-Out & Cool-Off Features
Sometimes you simply need a short break without committing to a full self-exclusion. cv998's time-out feature allows you to temporarily suspend your account for a shorter period — from 24 hours to 6 weeks — giving you space to reflect and recharge without the permanence of a formal exclusion.
Unlike self-exclusion, a time-out is designed for players who want a brief pause rather than a longer enforced break. However, the same strict rules apply during a time-out: your account is locked, deposits are blocked, and no gameplay is possible until the period expires. Marketing communications are also suppressed for the duration.
24-Hour Time-Out
A one-day break — useful after a frustrating session when you want to cool down before playing again.
7-Day Time-Out
A full week away from the platform — ideal when you feel your play has been too frequent over recent days.
30-Day Time-Out
One month off — a meaningful reset that gives you time to reassess your relationship with gambling.
6-Week Time-Out
The maximum short-break option — six weeks of enforced distance before you can choose to return.
In addition to account-level time-outs, cv998 offers in-session cooling tools including session duration alerts and automatic session termination after a pre-set period of inactivity. These micro-level controls complement the broader account-level tools and help you maintain awareness of how long you have been playing during any single gaming session.
All time-out requests are processed within 1 hour of submission. To activate a time-out, visit the Responsible Gaming section of your account settings or contact our support team directly.
5. Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy entertainment and begun to cause harm. If you identify with several of these signs, we strongly encourage you to make use of cv998's responsible gaming tools or to seek external support.
Chasing Losses: Continuing to gamble in an attempt to win back money you have already lost, often increasing bet sizes in the process.
Gambling with Essential Funds: Using money set aside for rent, food, utilities, or family expenses to fund gambling activity.
Neglecting Responsibilities: Missing work, family obligations, or social commitments because of time spent gambling or thinking about gambling.
Hiding Gambling Activity: Concealing gambling from family members, friends, or colleagues, or lying about the amounts of time and money spent gambling.
Inability to Stop: Repeatedly trying to cut back or stop gambling and finding yourself unable to do so, even when you genuinely want to.
Borrowing to Gamble: Taking out loans, borrowing money from family or friends, or selling personal possessions in order to continue gambling.
Emotional Volatility: Experiencing strong mood swings tied to gambling outcomes — extreme elation after a win, severe distress or irritability after a loss.
Preoccupation with Gambling: Spending significant portions of your day thinking about past gambling sessions, planning future sessions, or calculating how to obtain more funds for gambling.
6. Support Resources & Help
If you or someone you know is struggling with problem gambling, professional help is available. cv998 strongly encourages any player experiencing difficulties to reach out — both to our own support team and to independent organisations that specialise in gambling-related harm. You do not need to be in crisis to seek help; reaching out early is always the right decision.
cv998 Support Team
Our trained support team is available to discuss responsible gaming concerns, activate self-exclusion, set deposit limits, or simply listen if you are struggling. All conversations are handled with complete confidentiality.
[email protected]Kaan Pete Roi — Bangladesh
Kaan Pete Roi is Bangladesh's first emotional support helpline, offering confidential counselling for individuals facing distress, including gambling-related anxiety and financial stress. Speak to a trained volunteer in a safe, non-judgmental environment.
01779-554391National Mental Health Helpline
Bangladesh's National Mental Health Helpline provides free, confidential support for individuals dealing with mental health challenges including compulsive behaviour and addiction. Trained counsellors are available to assist callers throughout Bangladesh.
16789Talk to Someone You Trust
Sometimes the most important step is the simplest one: talking honestly with a trusted family member, friend, or religious leader about your gambling. Many people find that acknowledging the problem to someone close to them is the turning point toward recovery.
Open up. Ask for help.7. Safe Gaming Tips
The vast majority of cv998 players enjoy gambling as a fun and affordable pastime without any adverse effects. The following practical guidelines help you keep it that way. We recommend reading through these tips and making them a habit — whether you play daily, weekly, or only on special occasions like BPL match nights or Eid celebrations.
Set a Fixed Budget
Decide before you start how much you are willing to spend in a session. Treat this amount as the cost of entertainment — like a cinema ticket or a meal out. Once it is gone, stop playing. Never dip into funds earmarked for bills, rent, or family needs.
Use a Timer
Set a physical timer or use cv998's built-in session alerts to limit how long you play in a single sitting. Short, focused sessions are healthier than extended marathon sessions, which increase the risk of impulsive decisions and loss-chasing behaviour.
Take Regular Breaks
Step away from the screen regularly — even a 10-minute break to make tea, stretch, or chat with family helps reset your perspective. Continuous play diminishes your judgment and makes it harder to stick to your budget.
Play for Fun, Not Profit
Approach every session with the mindset that gambling is entertainment, not a reliable income stream. The house edge means that over time, losses are the mathematical expectation. Any winnings should be treated as a bonus, not a financial plan.
Never Chase Losses
If you have had a losing session, the urge to keep playing to recover those losses is one of the most dangerous impulses in gambling. Log off, take a break, and return another day with a fresh mind and a fresh budget — not with frustration driving your bets.
Keep Your Account Secure
Never share your cv998 login credentials with anyone, including family members. A shared account makes it impossible to monitor your own activity accurately and can lead to unintended spending. Use a strong, unique password and enable any available account security features.
8. Contact Our Support Team
If you have any questions about our responsible gaming tools, want to activate a self-exclusion, need help adjusting your deposit limits, or simply want to talk to someone about your gambling habits, our support team is here for you. All responsible gaming enquiries are treated with the highest level of confidentiality and care.
You can reach us at any time by emailing [email protected]. Please include your registered username and a brief description of your concern so we can assist you as quickly as possible. For urgent matters — particularly self-exclusion requests — please mark your email subject line clearly as "Self-Exclusion Request" or "Responsible Gaming — Urgent" and we will prioritise your case.
Our team typically responds within a few hours during peak hours (Bangladesh Standard Time, UTC+6). For responsible gaming matters, we aim to respond and act within 24 hours of receiving any request, regardless of time of day.
Ready to Play? Play Responsibly with cv998
Enjoy Bangladesh's most exciting online casino and sports betting experience — slots, live Baccarat, cricket betting, and more — with our full suite of responsible gaming tools always at your fingertips.